FAQ

Ordering

How do I order Indico @Home’s spice blends online?

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Getting your hands on our spice blends is easy.
Simply:

- Choose your preferred spice blend(s) in the 'Shop' section of our website.

- Enter your delivery address and pay securely online.

You can also pick up spice blends from Indico’s restaurants (in Shirley and at The Mailbox) or via Deliveroo and UberEats.

Which stores are the spice blends currently available in?

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Currently, our spice blends are stocked at both Indico restaurants (in Shirley and The Mailbox). The addresses of these premises can be found on the main Indico website.

The Spice Blends

How long can I safely store my spice blends for?

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The contents of our spice blends have a decent shelf life (about two years). However, please ensure that you refer to the specific Use By date on the packaging and follow any other timeframe guidance.

Are the spice blends suitable for vegetarians and vegans?

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The contents of the spice blends can be used with vegetables and meatless protein to suit your dietary preferences. That’s one of the best things about this product, you can easily swap and replace ingredients - as you wish!

Are the spice blends halal?

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Yes, all of Indico @Home’s spice blends are certified halal.

How many people/ servings is one spice blend suitable for?

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The exact portions and recommended servings will be outlined on your chosen spice blend. As a rule of thumb, consider that one (full) spice blend is enough for the specified dish to be cooked once - which may last you up to two days. This will depend on how many diners you’re planning to cook for as well.

Delivery

How much does delivery cost?

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We’re happy to say that delivery is free of charge to mainland UK addresses.

When will my delivery arrive?

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Orders place before 12pm are dispatched on the same working day. Orders placed after 12pm are dispatched within 1 working day. Standard delivery usually takes between 2-3 working days, or you can opt for next working day delivery from the website.

Other

Can I return my product?

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You can return your spice blend within 14 daysof purchase, if it’s unopened, unused and in the original condition it wasdelivered in.

If for any reason, there’s a problem with yourorder, please contact a member of our friendly team at: info@indicostreetkitchen.com

What is your Refund Policy?

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We can refund your product if you return it to us within 14 days of the original purchase date. Kindly note, the product must be returned to us in untampered condition.

To request a refund, please email: info@indicostreetkitchen.com

I still haven’t received my refund, what do I do?

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Please note, refunds can take up to 14 working days to process. If you have waited longer than 14 days since the confirmation of your refund, please email info@indicostreetkitchen.com. As ever, we thank you for your patience.

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